Last week my family’s main desktop computer crashed and I spent the next couple days helping get it back up - both long distance from State College and here when I got back for Spring Break. It was the first time I had to restore a machine in a while and it brought to mind a lot of thoughts. So without further ado, my ranting…
- Technical support people deserve much more credit than we give them. No matter what part of the world you are in, it is difficult to understand to support a machine over the phone. Phrases like “it crashed” and “it won’t come back on” may be true but do not help the diagnosis. It took me about about an hour to walk my tech competent mother through finding out what was wrong.
- Even once you figure out what’s wrong, most of the help files are located on the computer or on the Internet. Fortunately we still had Internet on our other machines, but that would be a major hang-up for other people.
- Most manufacters give you a System Restore CD rather than just the Windows XP operating system. This is just laziness on their part and a cheap attempt to try to force their stupid apps down your throat. Moreover, some repairs (like the one I tried to do) require a Windows disc.
At this point I should note that we were unable to repair the Windows installation for some reason and through an unfotrunate accident my Mom went ahead and wiped the whole machine.
- Back to the restore CD rant. They may be useful if it weren’t for the fact that all those programs are usually available on the manufacturer’s website. And you’ll need to download them there anyway because most are outdated by the time you reinstall them.
- It would be nicer if Microsoft had a simple way to download all your Windows updates in one lump sum, rather than spend the rest of the day updating the fresh copy of XP you have. I guess they do this a bit when they re-release the software with the service packs, but that doesn’t help most people.
- Most pre-installed software is not only crap, its redundant. My Sony Vaio came with a dozen or so music programs that don’t do much (none even use Sony Connect) and are no match for Windows Media Player or iTunes. They included a copy of Photoshop Elements and Premire LE, but thought it necessary to also give us a copy of their own photo and video editing programs. Guess which one’s are left now.
- While I did not use it, the concept of a Google Pack or other frequently used freeware is a novel idea since there are so many apps to install once starting a new computer. Perhaps an independent source, like CNET would set up something where you could do this with any product.
- I love the look of a new desktop - even if it doesn’t have all the visual bells and whistles I like. I swear even IE looks good when it comes out of the box.
I feel good getting all that out. The computer is up and running again after about 12 hours of work altogether (including some missteps). If anyone else has computer restoration thoughts, be sure to add them to the comments.
As a Penn State student, I should share with the world that this weekend is Thon weekend. The Penn State Dance Marathon is a student run event where thousands of students dance for 48 hours straight for cancer. They raise millions of dollars to help support the families of kids with cancer and to research for a cure. I personally am not very involved in Thon, although everyone on campus typically ends up contributing in some way. In the past we’ve had Penny Wars in my hall to raise money. You can see previous years’ Thon coverage on the Collegian’s site.
Anyway I have been pretty interested in the ways they are sharing the experience with the world online. They have a webcast running throughout the event, with shout-outs from participants and video of all the festivities. They’re playing it on one of the local access channels here and I have been tuned in all day (Yet another blow to NBC’s Olympic coverage). They are also running a blog with regular posts from Rec Hall. I am kind of annoyed by that, because I wanted to do a Thon blog on the Collegian site. Maybe next year. In any case, check out their coverage and if you can donate, because its a nice cause. And check out the Collegian’s site Monday for their coverage - I’ll be helping produce that on the website.
Update: The Thon webcast was watched by 25,000 viewers in 30 countries over the weekend, and 1/3 of those viewers donated money online. This turned out to be a major part of helping them beat last year’s record.
Last weekend I went to a classmate’s solo concert where she played acoustic guitar and sang a bunch of 90s alternative songs I remembered from high school. I had heard them all first on Y100, a radio station that really introduced me to music for the first time. So I was dismayed when their owners took them off the air last year. It changed the landscape of Philadelphia radio, but its legacy still lives on.
A lot of their talent has gone on to work at other radio stations, like morning guys Preston and Steve. They moved to WMMR and I have started to download their podcast as a way of keeping in touch with home. More interesting, however, is the fact that some former employees and fans have kept Y100 running - online. Y100Rocks.com is an online station that has kept a lot of the trappings of the original with artist interviews, contests, and exclusive concerts. They broadcast on Live365 and are currently the #3 alternative station on the site. Somehow they are supporting themselves with some advertising on the site and on-air. What impresses me is that it seems like a lot of the artists have respect for the stations legacy and have continued to work with them. They are currently celebrating the end of their first year on air.
I don’t listen to internet radio much because I have my iTunes and Napster on my computer, but I am trying them out right now. Not quite the classic songs that I remember from my high school years, but its not bad. Beside the nostalgic thing, this is a great example of how a traditional media organization can adapt to online with success. I wish Y100Rocks the best of luck in their next year on the air.
Ok this is old news by now, but I’ll still complain about it. Rupert Murdoch is a media tycoon who owns 20th Century Fox. He has also been hailed as a technology leader because he bought DirectTV and MySpace.com. I think he’s overrated. Listen to him talk about Fox’s video offerings in Newsweek:
We’re not knocked out by iPod so far… How many will want to pay $1.99 on Monday morning if they missed “Desperate Housewives” the night before? What’s been announced so far with iPod and Disney and NBC is very small-time at the moment… There are so many things you can do, particularly in other parts of the world, where mobile-telephone service is a lot more developed. We’re downloading minute segments-original “mobisodes”-of the Fox hit “24″… It’ll be a pretty serious piece of revenue for us someday, probably. We’ll be into all these things, some quite original and some of what others are doing.
I wouldn’t mind if Murdoch said they didn’t want to lock their customers into the Apple format or that they think quality of iTunes video was sufficient. I would almost accept the argument that you didn’t trust DRM as a way of protecting your content. But to say that they know what we want better than we do, that’s just stupid. Then to say the “mobisodes” are better, is ridiculous. How can 1 minute of Jack Bauer (actually, I doubt the 24 mobisode even has Kiefer) be better than an hour?
What really bothers me about all this is the presumption that content-owners know their customers better than the customers know themselves. Apple’s model has become very successful and has actually helped shows gain a larger audience (see The Office). I wonder what would happen if Murdoch would have let people could have test Arrested Development out for $1.99 an episode?
(On an aside, last night’s “finale” of Arrested Development was spectacular. Perhaps another network would be good enough to continue it. If that doesn’t happen, it was great while it lasted and they went out with a bang.)
Forget your digital cable package. It’s becoming clear to me that on demand video content is becoming increasingly available on your desktop, on the web. For example, I missed the Villanova-St. Joe’s game tonight (I’m from Philly area, so I take an interest in Big 5 basketball) so I thought I would check out the score on EPSN.com. Since their recent redesign, I have noticed ESPN has changed their game recap pages to include video highlights. They have always had video content on their site, but to have the actual highlights embedded right on the page is a wonderful feature. Also of note these videos don’t require Windows Media, Real, or Quicktime, just good old-fashioned Flash. Nice.
Last month Viacom’s MTV, Comedy Central, and Nickelodeon made news by adding a number of series to the iTunes Music Store. What hasn’t gotten a lot of attention is the fact that MTV and Comedy Central already have a lot of video content online for free. MTV Overdrive and Comedy Central Motherload services are pretty intriguing additions since they let you quickly access a wealth of content from their respective networks. They even have Windows Media Center add-ons which are pretty popular. I have found these services to be neat though they require more bandwidth than I really have at this point, but the amount of content is impressive. And MTV overcame an obstacle by putting together a nice plug-in to help it run smoothly on Firefox, in addition to IE.
User-driven media is quickly becoming the darling of the Internet, and video is no exception. iFilm used to seem cool, but YouTube is a much better source for amusing clips these days. Anyone (including me) can upload video clips to the site for worldwide consumption. Its range includes last night’s SNL skit to commercials to lonely teenagers lip-syncing pop songs. Google Video tries to do similar things, though it straddles the line between being an open marketplace and protecting content owner rights. A lot of video blogs are sprouting up on iTunes’ directory and others, including my favorite: Rocketboom. As you can see, free on demand video content is all around us and only growing. Tomorrow I’ll complain about the companies that aren’t embracing it.
It’s nice when I can just repurpose school stuff into a blog post. Tonight I had to find an article on cyberstalking for class, so I located one from a couple weeks ago about how it is technically illegal to annoy someone online. Basically the law suggests that someone can be charged with a crime for anonymously publishing something with the intent to annoy. Many people are concerned about the laws implications and how it could threaten our first amendment rights.
The notion of being arrested for being annoying seems ridiculous upon first glance and it seems unlikely that anyone would actually pursue a case like this. Anonymity on the Internet has led to some very interesting discussion that could not come out any other way. Speaking publicly on the Internet can also become annoying. I don’t try to hide my identity on this site and as a result a tribute to my dad is being shared with dozens of football fans. This is an example of how public blogging led to mild public embarrassment. Now, imagine if I wrote something damaging about my dad or the football program elsewhere on the site - I would be in a ton of trouble.
Still, one could see some upsides to a law like this. I imagine John Seigenthaler could use this law to press criminal charges against the man who kept editing his Wikipeida entry. I would argue he would be justified in doing so too. Likewise, restricting Internet anonymity could prevent tragedies like that of Amy Boyer, who was killed by a young man who used Internet tools to anonymously locate her.
This specific law is stupid in a lot of ways and will probably be struck down by the courts in a year or two. The larger issue of regulating the Internet is still largely unanswered, however. While many have talked about space as a new frontier, cyberspace in many ways reflects our conceptions of the “Wild West”. So far we have been able to keep the Internet open and allow a free flow of information. I fear that as more and more people “move” into the world of cyberspace, laws will be created to protect people from this freedom.
There’s a good essay going around the blogosphere about a former journalist who started up a blog about the happenings of her local community. She uses sarcasm and humor while covering “hyperlocal” stories, such as a train delay or a set of lazy lifeguards (I take a bit of offense to that one, because I was once a card-playing lifeguard myself :)). At its worst she calls it “small town newspaper meets the Daily Show”, but at its best they publicly scrutinize the small town happenings that never get covered.
Blogs get a lot of attention these days, usually unwarranted. This is the type of thing that the medium is great for. Jeff Jarvis talked about the flaws of local newspapers today before talking about this essay. The truth is a lot of news, and blog postings (i.e. this one) are regurgitation. There’s a lot of news going on in your own backyard and I would like to see more people recognize this. The web has an opportunity to enhance real-life communities by mirroring them in cyberspace. We see this in play on campus with the Facebook.
This is the type of thing I would love to be doing in my hometown when I am through with school. Last summer we had two totally random shootings that got some press coverage, but I haven’t heard much since. We also had a town commissioner hit a cop, that I would like to hear more about. Until then, though, I guess I’m stuck with reading Philly.com.
I have been posting a lot about TV today. This is pretty exciting news though. TVWeek reported today that adding The Office to iTunes has led to higher ratings. Now The Office has seen a lot of extra promotion on NBC with its move to Thursday nights, but the iTunes influence appears to be a factor as well. The Office has several episodes in iTunes Most Popular Videos list and apparently makes up 1/3 of all the NBC programs downloaded. ABC is also saying they have seen higher ratings for Lost since the iTunes introduction, after seeing a small drop when they first started.
This really highlights the power of the Internet as a media marketer. Television networks are learning what indie music labels have known for some time: making your content available online will increase demand. And while it helps a big show like Lost, it means even more to a small show like The Office that a lot of people haven’t seen. Being able to download and watch shows at your own convenience is nice. It worked for me: I began downloading The Office this fall and now I am a regular viewer. Even more exciting for broadcasters is that the shows not only get publicity, but they are also making money off the downloads. Too bad Fox has yet to get on board, Arrested Development could have used this time of publicity.
Telecoms want to be able to offer different plans that would block rivals or favor partners websites. Imagine if Google was always slow and Yahoo! was always fast on your SBC connection. Some small phone companies are already blocking VOIP services from running on their networks. These companies claim that these services are “freeloading” on their networks, which is ridiculous. Customers pay these telecoms for access to the Internet, I don’t think these guys can have it both ways. Imagine a car that only ran on Exxon gas or would drive to Macys faster than Sears.
This is not the first I have heard of plans like this either. Here’s a similar story in Business Week. This is a very scary reminder of how fragile freedom on the web is. It also reminds me that in the future, censorship will not come from governments but from corporations. I hope Congress will protect consuemers’ choice on the Internet.
I came across Google’s Firefox Extentions yesterday afternoon when I was looking for new software to play with. I downloaded and installed a new one called Blogger Web Comments. The extention uses Google’s Blog Search to find posts that link back to the page or site you are currently viewing. So it automatically brings up any posts about the page you are using, which is pretty handy.
It does have some weaknesses. For starters its branded as a Blogger tool, so its meant to allow Blogger tools to add posts. So I can’t use it to post to my blog. It also includes a lot of splog entries, which is rather annoying. Still, I find it kind of handy and I plan on playing with it for a while.
What I think is really neat is kind of creates a notion of blog posts being part of a larger online conversation. I wonder if in the future blog search tools will also be able to aggregate comment systems on a site - a one-stop shop for web feedback. Imagine if you could search for a movie and get a listing of critics and users opinions. This sort of interconnectivity sets the web apart from other mediums.