A Lesson in Poor Customer Service

I love DVDs and Blu-rays, so I check the advertisements every week to see which movies are coming out. I look forward to seeing catalog titles released on Blu-ray for the first time, so it thrilled me to see that Best Buy would be exclusively releasing Almost Famous Blu-ray this week. I didn’t think having to buy the movie at Best Buy would be a problem, but it became a big hassle.

On Sunday I went to the West Hartford store and found two labels on the shelves for Almost Famous, but no Blu-rays. Someone put out the labels without every stocking the movie. I searched through the movie aisles for a while before a salesperson helped me. She confirmed in their system that they had copies in the store, then she wandered around the same aisles looking for it. In a store as big as Best Buy, it seems like their inventory system should know where in the store a copy is. After searching with a manager, the salesperson told me they could not find it. That disappointed me, but I told myself the shipment probably got delayed with the bad weather we had that weekend.

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